Operational Efficiencies

Improve client and staff experiences, increases margin, and reduce costs

Everything you need, all in one place

Secure Cloud-Based SaaS

Our cloud infrastructure utilizes elastic scale, multi-level redundancy, and failure options across regions to reduce latency, maintain reliability, and scale with your organization's needs. We protect your data with encryption in transit and at rest and provide administrative controls to enforce organization-wide protection. eCaring is designed for high performance and availability and built on best-in-class core technologies, such as AWS, so your organization can grow confidently and securely. 


  • We offer an SLA of 99.9% uptime
  • We Manage Your IT So You Don’t Have To
  • Data is Encrypted In Transit and At Rest


Role Specific Dashboards 

Role-based dashboards provide staff with an improved work experience while helping staff focus on what matters most to your agency. eCaring is built by leading home care executives and managers who know how to run and manage highly profitable home care agencies. That knowledge and best practices are built into the efficiencies, automation, and reporting functionality, so your agency can reduce costs and maximize profits.


Role-based dashboards use these best practices. Role-based dashboards are personalized to the individual roles in your agency. Dashboards identify and prioritize tasks that need to be completed to improve care, reduce cost and maximize profits for your agency.   

  • High Priority Tasks by Role
  • Individual Performance Metrics (against role average or agency goals)
  • Overall Health of Department



Manage Best Practices in Your Home Care Agency

Compliance

Rules and requirements from clients, State Medicaid, and your agency exist. But ensuring your staff is compliant with those requirements is complex and can be costly when done thoroughly. eCaring has built-in compliance management, including reviews and validation, reporting, automated notifications, and audit reporting. These features ensure your agency stays compliant without spending a lot of manual time working with and reviewing spreadsheets and paper documents. 

  • Secure Document Management
  • Templated Document & Information Collection
  • Auto-Notifications When Materials are Needed
  • Mobile Document Uploads Using a Phone
  • Review and Approve Feature
  • Document Expiration & Re-Request Features
  • Automated Reminder Notifications
  • Electronic Visit Verification Compliance (EVV) (Telephone & GPS Tracking)
  • Caregiver Training Compliance Management


Integrations

Our integrations streamline the core functions through eCaring’s platform - Scheduling, HR, Compliance, Payroll, EVV, Communications, and more. Doing this saves time, money, and errors that come from processes that require jumping between multiple systems and screens to do their jobs. eCaring integrates beautifully with your Medicaid Provider(s) to validate shifts when booking and accurately process claim information when it's time to get paid. EVV data is also verified with Medicaid systems after a change is completed to identify and address discrepancies ahead of time. 

  • State Specific Medicaid EVV Integrations
  • Pre-loaded State-Specific Medicaid Contact Registry
  • Identify and Address Medicaid Billing Issues
  • Integrations with Popular Payroll Technologies
  • Integrations with Popular Accounting Technologies



Communications

One of the core functionalities throughout eCaring’s system is its efficient use of communications and use of automation. All client and staff screens support 1-Click Emailing, Texting using free text or leveraging a customized template. Templates even support short codes which auto populates templates with you desired user(s) information to avoid cutting and pasting. Users can even avoid dialing numbers with 1-Click calling leveraging a RingCentral integration. Users really love these time saving features.

  • 1-Click Individual or Group Emailing/Texting
  • Custom E-Mail & Texting Templates w/ Short Codes
  • Trigger Based Email & Text Events
  • 1-Click Calling
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